A profile

The person who I will describe is my mum. Her name is Iolanda. She was born in 1968 in Bellaguarda. She's catalan and nowadays she lives in Algerri (Catalonia). She doesn't work. She isn't a famous person, but I write about her because she's one of the most important people in my life.

She's unemployed but she had cared about our family all of her life. She's very good at doing handmade things like dolls and she has sold them at our village market.

Her achievements are growing up our family and caring every day of us. She's also very good at cooking. I admire her because she had helped ONGs doing handmade dolls and giving it to them. She has fantastic values like being honest and real.

In conclusion, I think that my mum is a brave, strong person and I wish I can be like her when I'll be older.

E-mail

Big street,21

25130

New York

4th of April

The Manager

Long Street, 44

26140

London

Dear Sir/Madam,

Last month, 1st March I bought a tablet on your website. The tablet (model) was a Samsung Galaxy E6 and it cost £99.99. It arrived yesterday at my house but then I discovered that something was wrong.

First when I used it was all OK, but then I realised that the volume botton wasn't working. I tried to repare it turning it off and turning it on again, but unfortunately it doesn't work.

So, I write to you to know how I could solve this problem. Maybe I could change it for a new one or you can repare it. If it isn't possible I would like a refund.

Yours faithfully,

Àgueda Camarasa